IN RUSSIA
Our own spare parts warehouse
Spare parts for equipment service are held in our own warehouse in Russia.
Service / ГАРАНТИЙНОЕ ОБСЛУЖИВАНИЕ
Warranty service and support
The terms, time and length of the guarantee service are determined by the equipment contract.
Spare parts and delivery
FROM CHINA
Delivery of parts under warranty
When needed, we arrange fast delivery of parts under warranty from China.
* Minimum delivery times are shown. Actual delivery depends on the type and availability of parts, destination and other transport conditions. Confirm the delivery time with the Supplier.
What to do in a warranty case
01
Report the model
Please specify the model, serial number of the equipment and supply data.
02
Describe the situation
Attach a photo or video, system messages and description of the operation.
03
We agree on a decision.
The specialist will clarify the details and procedures for diagnosis and maintenance.
Expanded guarantee programmes
Send a request to learn the terms and check whether your warranty can be extended.
Request warranty coverage for a machine
Bought a machine from another supplier or directly from a factory in China? Contact NOVA to discuss warranty coverage. Service availability and terms are agreed after the equipment has been assessed.
Discuss warranty coverage